9 AM - 4 PM CST (We are closed on Tuesday)
Treasurerooms.com will ONLY ships products and furniture to the 48 contiguous States.
When will my order ship?
Due to the custom nature of many of our products it may take time for your order to ship. Please add an additional 1-2 business days for order processing to this timeframe. Our general accessories take 1-2 week’s period of time to arrive at the customer’s house if they are not in stock. Only exception of this rule is if the accessory you are buying is custom. If it is a custom order it can take from 2 to 3 weeks to 6 to 8 weeks on some custom bedding sets. Majority of our furniture does take 2 to 3 months to get in. In your confirmation email you will know immediately what the time frame is for your order. For items that are not in stock or custom ordered items, Treasure Rooms Baby & Kids will monitor all orders within vendors for completion and provide delivery status wherever possible. All status (product availability) reports are sourced from suppliers. Treasure Rooms Baby & Kids and its personnel are not responsible for supplier inaccurate information, delays of goods for any reason, including but not limited to strikes, lost production, incorrect production from vendor, delays in transit and productions holdups.
Local St. Louis Area Customers in Our Delivery Zones
If you reside within our St. Louis delivery zones, you will see a "ZONE" Delivery & Assembly pricing when you enter your zipcode for shipping options. Once your furniture has arrived in our warehouse you will be notified and a release will be sent to our local delivery company. Once the release is sent to the delivery company you will receive a call within 1-3 business days to schedule the delivery of your furniture. Deliveries are scheduled on Monday thru Saturday based on the delivery companies available time slots.
How will my order ship?
All non-furniture items will ship via UPS, FedEx, or DHL. We will ship crib mattresses, but all other mattresses are Warehouse Pick-up Only. Small furniture items like toddler rails and conversion kits will ship UPS.
We do not require a signature for all deliveries, but may require an indirect signature for items of higher value or delivered to apartment complexes or commercial addresses. If you prefer no signature required on your shipment, please note that when ordering or contact Customer Service at 636-728-1899 after you have placed your order.
Furniture Shipments Out of Area
Basic Delivery: Includes shipping to your location with no LIFTGATE. You must have someone there to take ownership of goods and to take them off truck. Assembly is not included with Basic Delivery.
Please estimate 1 – 2 weeks for delivery in addition to the “Ships In” timeframe stated on our product pages. The freight company will contact you to arrange a delivery appointment once the shipment has arrived in your local area. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday. Please note that the shippers are not Treasure Rooms employees; they are independent contractors. When your furniture arrives to you it is WITHOUT A LIFT GATE. Without a Lift Gate is a standard operating procedure for the majority of all companies that offer curbside drop off. This means when the truck arrives someone will have to jump on the truck and unload the pieces of furniture. If you are wanting to add a LIFT GATE where it will bring down the furniture from the truck this is an extra fee ranges (40.00 to 80.00 extra). You can also add delivery into the garage this is also a added fee ranges (200.00 to 500.00 extra). You must consult with one of our customer care staffs if you are wanting any of these additional shipping options.
The most important thing to remember about furniture shipments is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" on the driver’s delivery ticket. Please be as detailed and descriptive as possible. This simply insures that if there is any damage, it will be easy to take care of the problem. Unless a notation of damage is made on the driver’s delivery ticket, we cannot be responsible in assisting you in the repair or replacement of any merchandise.
It is important that you contact Treasure Rooms immediately regarding any damage by calling 636-728-1899.
Upon delivery of your furniture the delivery staff must have clean and clear access into your residence.
What if I live outside the U.S.?
TreasureRooms.com currently ships within the 48 contiguous states via Fed-Ex, UPS or 3rd Party Freight Company. We cannot accept U.S. P.O./APO/FPO addresses for shipment, please make sure you enter a street address for deliveries.
Will All My Items Come Together?
Most orders shipped from our distribution center will come in one box or bundle. However sometimes a certain product on your order can be backordered or out-of-stock, and this will ship at a later time and therefore arrive separately. In the event of a backordered item we will do our best to ship your item as quickly as it becomes available. If you receive multiple tracking numbers from us via e-mail this is an indicator your order consists of more than one shipment.
What if My Item is Damaged?
Treasure Rooms works hard to inspect your order thoroughly before shipping and only uses the most reputable delivery carriers to ensure your order arrives on time and safely to you. In the unlikely event your product is damaged we ask that you please contact our Customer Care Team promptly within 24-48 hours of delivery, and we will work as quickly as we can to remedy this situation for you.
When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:
Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records (take a picture.) Contact our Customer Service Team immediately by calling 636-728-1899 or by email at firstname.lastname@example.org. Please have your order number available when you call.
If there is extensive damage to the carton, refuse the order and contact our Customer Service Team immediately by calling 636-728-1899. Please have your order number available when you call.
What if I’m Not Home?
In the event you’re not home at the time the delivery carrier arrives, they may leave the package on your doorstep or with a building manager. If the driver believes it is in best interest to get a signature, he or she will re-attempt delivery at a later time. For furniture shipments arriving LTL carrier you it is imperative you or another adult be present at the time of delivery otherwise additional costs may be incurred for re-delivery. Items returned by the carrier as "undeliverable" are handled on a case by case basis. You may not receive a refund if the refusal of this product was without merit.